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T&Cs

You can place an order by clicking on ‘add to cart’ on our desired item.  Here, you must select the quantity, the size and/or the colour and.  You can choose to 'continue shopping' or 'proceed to checkout'.

If you have finished shopping and ‘proceed to checkout', you will be able to view your order and account details before sending your payment.  Your 'shopping cart’ will always be located on the top right hand of our site.

Gift Cards
Pure Eater issues promotional vouchers, gift cards and store credits, to be redeemed online only.  If you have received a promotional voucher credit from us, these vouchers are not to be used with any other offer or sale items and will have a spending limit of $1 higher than our most expensive sale item (this is to ensure sale items can not be bought). Please check your voucher for the expiry date.  No returns on sale items.

Gift certificates and store credits have no expiry date and can be redeemed on sales items.

All promotional vouchers, gift certificates and store credits can only be issued by Pure Eater and no third party.

Online Pricing and GST
All prices are in Australian dollars and include GST (for Australian residents only).  You may choose to select the prices to be displayed AUD, USD or NZD.

Payment
Pure Eater only accepts payments via Mastercard, Visa, AMEX and Paypal.  We also accept payments via Pure Eater gift certificate, gift card or store credit, which must follow our voucher terms.  Please see above.

We do not accept lay-bys, cheque, cash on delivery or money order as payment 

DELIVERY PROCEDURES & CHARGES
We currently ship to Australian, New Zealand and USA residents and only sell products from vendors based in Australia, New Zealand and USA only. We are working on extending our network globally.  All international vendor enquiries, please email brands@pureeater.com

We offer our industry professional services (Eateries, Chefs & Foodies and Caterers listings) worldwide. 

All Australian domestic parcels will be sent via Toll Couriers.  Australian based international deliveries will be shipped via Toll Couriers or Australia Post.  All other deliveries will be shipped via postal service.  Our awesome Customer Service Team will email you the tracking details and how many parcels to expect.  Please contact our Customer Service staff at cs@pureeater.com if you have any enquiries. 

Charges
Shipping within Australia via Toll Couriers, is a fixed shipping fee of $5.00 per order.

Tracking
You will be sent a dispatch confirmation email including tracking number and instruction once your parcel has been shipped.

If you need further help, please email our Customer Service Team at cs@pureeater.com

Stock Availability
In the event that you have purchased an item(s), which for some reason is not immediately available, we will notify you immediately.  We will offer a full refund, exchange or store credit.

Returns Policy
We are more than happy to refund, exchange and store credit any item that has been brought to our attention, within 7 days of receiving the order.  All returns must be in unopened, original condition.  

Opened items and items not in their original condition can not be returned.

If you have a faulty, damaged or incorrect item, or have had a change of mind - please email returns@pureeater.com and wait for our returns team to contact you with a returns authorization.  Please do not send any items back without contacting us first.

Pure Eater promises to deal with any returns, in shortest amount of time possible.

Please contact our Customer Service Team cs@pureeater.com if you have any inquiries.  All conditions above are in addition to your statutory rights. 

Pure Eater Website Requirements
Our website should function on all newer web browsers and may have problems functioning on Internet Explorer 7 and below.

Contact Us
If you wish to provide written feedback, our postal address is;

Pure Eater
PO Box 779
NARRABEEN NSW 2101
AUSTRALIA

Alternatively, you can email us cs@pureeater.com