- Shipping & Returns
Shipping & Returns
Pure Eater is based in Sydney, Australia. Our marketplace sellers ship directly to you, from their place of business in Australia, New Zealand and USA; and ships to Australian residents.
Domestic, Australia shipping - all domestic orders are shipped via Australia Post and courier services for a fixed shipping fee of $5.00. All orders are shipped direct from our vendors and suppliers. Domestic orders should be received within 2 - 4 business days (excluding made-to-order items).
We only ship to a physical home street address or work place. Please make sure someone is available to accept the delivery. You may also leave an 'authority to leave' if there is somewhere safe to leave your parcel. If you would like your parcel left at your door; please comment the details, in the checkout, when placing an order. Please note, we are not liable for any packages that have been left.
We work closely and quickly with our vendors to make sure your order is shipped promptly. You may receive several packages, but these packages will generally be delivered around the same time.
In some cases, you may receive deliveries over 2 days. In all cases, our customer service team will keep you updated.
If I order a few products from a few different vendors, will I receive a lot of sporadic deliveries?
We work closely and quickly with our vendors to make sure your order is shipped promptly. For Australian domestic deliveries; you may receive several packages, but these packages will generally be delivered at the same time.
In some cases, you may receive deliveries over 2 or so days. Our Customer Service Team will keep you updated.
We are more than happy to refund, exchange and store credit any item that has been brought to our attention, within 7 days of receiving the order. All returns must be in unopened, original condition. Shipping fees can not be refunded.
Opened items and items not in their original condition can not be returned.
If you have a faulty, damaged or incorrect item, or have had a change of mind - please email firstname.lastname@example.org and wait for our returns team to contact you with a returns authorization. Please do not send any items back without contacting us first.